Reservation FAQs

In addition to booking via our online portal, you can also contact us by phone at (614) 926-5466 or email us at sales@limitless-limo.com.Book Online

Yes, you can. We invite our customers to reach out to us and schedule an appointment to view our fleet in person. If you want to get a look at the vehicles we have available before you make a decision as to which one best suits your needs, we’re happy to accommodate you.

We understand that plans sometimes need to change on very little notice. When that happens, we work hard to accommodate those changes to the best of our ability. We can’t accommodate last-minute changes 100% of the time – no one can – but we’ll do everything in our power. If you need to make changes, please contact our customer service team as soon as you’re aware of them.

Transparency is important to us, and billing is a major component of that commitment. We send every customer a detailed invoice outlining all the services provided, so everyone who uses our services knows exactly what they paid for. We require a deposit on all reservations except airport transfers, which must be paid in full at the time they are booked.

For your convenience, all major credit cards and debit cards are accepted. That includes Visa, Mastercard and American Express. We also accept traveler’s checks and cash.

For the most part, no. Once your reservation is confirmed, the base hourly rate will not change. The only possible change to the price is the fuel service surcharge, which could increase by up to 5% if there is a significant climb in fuel prices between when you make the reservation and when it takes place.

The vast majority of the time – think 99% – you’ll get the vehicle you booked. That said, there are some rare circumstances under which we may not be able to provide your chosen vehicle. If that happens, we will try our best to book you into one of our better, more expensive vehicles at no added cost to you. Should we have to book you into a less expensive vehicle than the one you reserved, we will issue you a refund for the difference in cost.

We include an industry standard 20% tip in the up-front price of your rental. If you feel that your driver went above and beyond and want to give an additional tip beyond that 20%, you will have the option of doing so.

Most of the time, Google Maps has no difficulty finding the relevant locations. On rare occasions, though, it has trouble pinpointing a pickup or dropoff point. If that happens, all you should need to do is type in the correct addresses yourself, and you’ll be able to select the correct address from a drop-down list. If that doesn’t work either, please reach out to us, and we’ll work out the details to ensure your chauffeur knows exactly where to go.

You’ll get the details on your chauffeur, as well as any additional details on the vehicle beyond what you learned when you reserved it, at least 48 hours before your scheduled pickup. The driver will reconfirm the details via a text message.

All bookings require a deposit on a valid credit card, with the exception – as detailed above – of airport transfers, for which full payment is required to hold the booking.

For all hourly service contracts, you must cancel 90 days prior to the date of service in order to receive a full refund. For airport transfer bookings in Columbus, you have 48 hours prior to the scheduled pickup to cancel and receive a full refund. Outside Columbus, that requirement on airport transfer bookings increases from two days to seven days. Refunds will be issued to the credit card on file. If you paid with cash, you will be issued your refund via check.

Yes. We’ll send you a confirmation email within 24 hours of receiving your booking request, and we’re usually able to get them out within the same day.

No. You only need to confirm your reservation once. After you get your emailed confirmation, you’re all set.

If you cancel your booking past the notification deadlines established above, you will be charged the full cost of your reservation, plus all applicable taxes and fees. Because we place a hold on your selected vehicle at the time of your reservation, no one else can reserve that vehicle, so we need to apply those charges after the deadline we provide.

If you need to make any changes in those last 24 hours after you receive the text with the details, this is your chance to communicate them to your chauffeur. You can also contact your driver by calling or texting at any point during the rental.

The privacy of our clients is important to us. Each of our chauffeurs and employees is required to sign an NDA upon hiring, so you don’t need to worry about them divulging any details.