Communication FAQs
What information will I have about the driver and vehicle before pick-up, and when should I expect to receive it?
Once your chauffeur is assigned, he/she will reconfirm the details of your ride a day before your scheduled pickup via a text message to you. You may inform your chauffeur of any last minute changes once you are contacted.
What is the communication protocol before and during the trip?
Once your chauffeur is assigned, he/she will reconfirm the details of your ride a day before your scheduled pickup via a text message to you. You may inform your chauffeur of any last minute changes once you are contacted. You may text or call your chauffeur at anytime during your rental to communicate with them
How can I monitor the progress of reservations on my own? Do I have to initiate a status update via the phone?
You can download our app to track the location of your chauffeur and vehicle, update or change your reservation, pick-up or drop-off locations, etc.
What confidentiality polices exist to protect personal information and privacy (including itineraries), inside and outside the vehicle?
The privacy of our clients is of the upmost importance to us. All of our chauffeurs and employees are required to sign NDAs upon hiring to protect any and all of our client’s information.
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